Frequently Asked Questions
WHAT IS THE MINIMUM ORDER REQUIRED TO RESERVE SERVICES ON OUR DATE?
Godmother's Tables is unique in that we include Delivery, Setup and Pickup at no additional charge because we beleive that you and your loved ones have better things to do on your BIG DAY! We are limited as to the number of celebrations our staff can provide on any given date, so that YOU get our full attention. For this reason, the minimum order required to reserve services on your date is $300 before tax and gratuity.
CAN I PICK UP THE ITEMS AND SET THEM UP MYSELF?
Our service is a HUGE part of what makes us unique and we believe that properly setting tables for a reception requires focus, attention to detail, experience and a good deal of uninterupted time. Unfortunately, we do not offer our rentals without the service we provide.
HOW FAR IN ADVANCE SHOULD I RESERVE THE EQUIPMENT I NEED FOR MY EVENT?
It is wise to schedule your date as soon as possible because our services book on a first come, first served basis. A date will remain available until a contract (with accompanying 50% deposit) is secured. We do not offer first right of refusal terms or soft hold dates without full deposit and contract.
WHAT IF I DON'T YET KNOW HOW MANY GUESTS TO PLAN FOR OR NEED TO ADD/REMOVE ITEMS FROM MY RESERVATION BETWEEN BOOKING AND FINAL ORDER?
You will want to adequately calculate your needs at the time you place your initial order. We can only guarantee the items you order that the time you place your reservation and submit your contract. You are welcome to adjust your order until 40 days prior to event, as need- however it will be subject to inventory availability at that time.
DO I NEED TO CLEAN THE RENTALS BEFORE THEY ARE PICKED UP?
When renting glassware and/or flatware, we ask that you remove any excess debris by rinsing off the equipment prior to pickup. You should not wash these items, as some soaps/detergents may damage the equipment. Plates must be rinsed clean of all food residue. If you rented linens, under no circumstances should you wash or dry them. If linens become wet while in your possession, please allow them to air dry and stack them separately, using the "WET LINENS" tag provided at delivery. Please remove decor from Centerpieces.
HOW ARE THE RENTAL ITEMS PACKED?
Rentals are delivered clean, sanitized, and ready for setup! All dishware, glassware and flatware arrive in special racks and containers wrapped in plastic and sealed for use. Linens are folded, bagged, and delivered with containers for repacking to be ready for pickup.
HOW LONG IS THE RENTAL PERIOD?
In almost all cases, our rental rates are based on a reasonable event period. We recognize that a 24-hour rental window may not make sense if your event occurs over the weekend. We consider Friday to Monday to be the same as a one-day rental. If your event is on a weekday, we will gladly deliver the day before and pick-up the day after your event, providing your contract allows it.
IS A DEPOSIT REQUIRED?
To secure your reservation, we will ask for a 50% deposit and authorization to charge card for balance due at 40 days prior to event. Your total charges will include the cost of rentals, security deposit, tax and gratuity. The security deposit is 100% refundable within 24 hours of your pickup (minus any deductions). Please NOTE: there may be a delay in refund, based on the policies of card issuer. We are not responsible for these delays, please see your Cardholder Agreement so you can plan accordingly.
CAN I CANCEL WITHOUT BEING PENALIZED?
We understand that plans can change unexpectedly. We will allow ONE (1) reschedule without penalty. Additional changes in date are subject to availability and may incure a $100 charge, per change. In the event that a reservation
is cancelled, the 50% deposit will be retained UNLESS another booking of same or greater value is secured for the date.
WHAT ARE THE TERMS FOR FREE DELIVERY?
Delivery times are based on a 4-hour window, preferably the day prior to an event, whenever possible. We will provide FREE Delivery throughout Ohio. Customers must be present for their entire delivery window.
We will grant a courtesy 15-minute waiting period, after which the Customer will be charged for waiting time, billed in 15-minute increments at $30.00 per each quarter hour (or portion thereof). Delivery is to a ground level location on a flat, hard surface, within twenty-five (25) feet of the nearest loading area with no steps or obstructions. Charges will be assessed for locations which are impeded by stairs, elevators, steep or uneven surfaces, standing water, mud, soft surfaces like sand or loose gravel; involve waiting times of more than 15 minutes; inaccurate delivery locations or address or directions supplied by Customer. Chairs and tables must be setup and arranged to the Customer’s specifications, prior to delivery. If the Customer is not available, then GODMOTHER’S TABLES may opt to setup in a manner deemed appropriate by our staff. In such instances, no exceptions are permitted.
WHAT ARE THE TERMS FOR FREE PICK-UP?
We provide pickup service of rental items. All equipment must be rinsed, neatly sorted and stacked in containers provided and made ready for pickup by the Customer. There will be a pre-designated time for pickup. All rental items must be removed from tables, cleaned as specified in contract, packaged in provided containers or stacked/sorted prior to arrival.
WHAT TIME WILL MY RENTALS ARRIVE?
Deliveries are scheduled for a 4 hour window. We require 1 hour prior to setup for unloading. Unfortunately, unexpected events such as traffic and bad weather can cause delays or a shuffling of the delivery schedule. You may call us at any time on the day of delivery and we will make a sincere effort to estimate the time of our arrival.
DO I HAVE TO BE ONSITE WHEN YOU DELIVER OR PICK UP MY RENTALS?
You must be available to accept and sign for the delivery of the rental items upon delivery/setup. In your absence , the rentals may be signed for by an individual that you designate in advance of delivery. This individual is automatically given the legal right by you to accept liability for the rentals on your behalf.
You are responsible for verifying the accuracy of order so that you are not charged at the time of pickup.
WHAT ARE THE TERMS FOR FREE SETUP?
We require a 4 hour window for setup. Tables and chairs must be set up prior to our arrival so that charges are not assessed.
HOW DO I GET IN TOUCH WITH YOU AFTER HOURS IF I HAVE AN EMERGENCY RELATED TO MY EVENT?
If an emergency concerning your existing rental order arises during non-business hours, someone on our staff is only a phone call away. Call our main line at (440) 276.0968
WHAT HAPPENS IF WE DAMAGE A PIECE OF RENTAL EQUIPMENT WHILE IT IS IN OUR POSSESSION?
Any damaged rental that is returned with all broken pieces will be charged 50% of the cost of replacement.
WHAT HAPPENS IF A PIECE OF RENTAL EQUIPMENT GOES MISSING WHILE IT IS IN OUR POSSESSION?
We charge the full replacement cost for all missing rentals.
DO I GET MY MONEY BACK IF I DO NOT USE THE EQUIPMENT?
Unfortunately, no. Once our equipment leaves the warehouse we are not able to rent the items to other customers. Therefore, all rentals reserved as of the final date (40 days prior to event) are considered final.
DO YOU RENT TENTS?
We subcontract tent rentals for events at which we are providing other rentals. We are happy to discuss your tented event with you, or to recommend other local providers if a tent is the only item you need.
WHAT FORMS OF PAYMENT ARE ACCEPTED?
We will gladly accept Zelle, GooglePay or CashApp or PayPal. If you prefer, you may mail a money order or cashiers check and save 2% of your total charges, before tax and gratuity. (If you mail a money order or cashiers check--it must be RECEIVED before securing your date and it must be RECEIVED on or before 40 days prior to your event. For the safety of all concerned, we are unable to meet in person for the purpose of exchanging payment. We apologize for any inconvenience.
DO I GET TO SEE THE ITEMS I AM THINKING OF RENTING?
One of the biggest reasons we can provide our reasonable pricing is that we do NOT maintain a formal showroom. We would be happy to provide you with a complimentary onsite consultation at your venue, providing they allow it. Most of them are fine with this, as long as you schedule a time with them in advance. All items brought with us will be clean and placed in protective packaging. We ask that only one person touch the rentals during consultation and that they be placed in bags for contactless sanitation. Otherwise, we are happy to provide virtual logistics, electonically.
I AM READY TO MAKE A RESERVATION. HOW DO I GO ABOUT PLACING AN ORDER?
When you are ready to place your order, call us at (440) 276.0968 or send an email, if you prefer.
We will check availability, go over pricing, and answer any questions or concerns you may have at that time. Reservations require a 50% deposit, a credit card to have on file, and a signed contract.
DO YOU EVER HAVE ANY INCENTIVES, SALES OR OTHER SAVINGS OPPORTUNITIES?
We strive to offer the best possible prices to all of our Customers at all times. We feel that our prices are reasonable and competitive and we don't "haggle". From time to time, we offer specials and they are readily available on our website. Unfortunately, these are determined by fluctuating markets and they only apply to "new" contracts. Check out our current specials under the "SPECIAL OFFERS" tab.